Terms & Conditions

Last updated: 1 November 2026

1. About us

These Terms and Conditions apply to purchases made through our website.

Our business details are: Me & My Friend Designs Limited

“You” and “your” refer to the customer purchasing goods from

  • Business name: Me & My Friend Designs Limited

  • Trading name (if applicable): Me & My Friend

  • Business address: 25, Cornflower Way, Rushwick, Worcester WR2 5XP

  • Email address: debbie@meandmyfriend.com

  • Telephone number: 07981197388

  • Company registration number: 07240973

In these Terms and Conditions “we”, “us” and “our” refer to us.

These Terms and Conditions apply to consumers purchasing goods for personal use and not primarily for business purposes.

2. Application of these Terms and Conditions

By placing an order through our website, you agree to these Terms and Conditions.

Please read them carefully before placing an order.

These Terms and Conditions should be read alongside our Privacy Policy, Delivery Policy and Returns Policy, where applicable.

Nothing in these Terms and Conditions is intended to exclude or restrict your statutory rights under UK consumer protection legislation.

If any provision of these Terms and Conditions conflicts with your statutory consumer rights, your statutory rights will take precedence.

3. Products and product descriptions

We take reasonable care to ensure that all products displayed on our website are described and represented accurately.

Product descriptions, photographs, colours, dimensions and specifications are provided to give you a reasonable representation of the goods.

Please be aware that:

  • Colours may appear slightly different depending on your screen, device or display settings.

  • Minor variations in handmade or individually produced items may occur where these are inherent in the production process.

  • Product dimensions and specifications will be stated where relevant.

  • Any important product limitations or variations will be explained in the product description.

Such variations will not affect your statutory rights. All goods must still be of satisfactory quality, fit for purpose and as described.

4. Standard, made-to-order and personalised products

We offer different types of products, which may include:

4.1 Standard products

These are products manufactured and available for general sale without individual customer customisation.

4.2 Made-to-order products

Some products are manufactured, prepared or assembled specifically after an order has been received.

A product being made after an order is placed does not automatically mean it is exempt from the statutory cancellation rights applicable to online purchases.

4.3 Personalised and customised products

Some products are individually personalised or customised to meet a customer’s specific requirements.

This may include products incorporating:

  • Customer names or initials.

  • Personal photographs or images.

  • Custom wording, messages or text.

  • Bespoke colours, designs or layouts.

  • Individual measurements or specifications.

  • Customer-selected combinations or other bespoke details.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods made to the consumer’s specifications or clearly personalised are generally exempt from the usual 14-day cancellation right.

We will identify products that are personalised or clearly customised in the relevant product description or ordering process.

The personalised-goods cancellation exception does not affect your statutory rights if goods are faulty, damaged, not as described or otherwise do not comply with the Consumer Rights Act 2015.

5. Placing an order

When placing an order, you must ensure that all information supplied is accurate and complete.

This includes:

  • Your name and contact details.

  • Your delivery address.

  • Your selected products and quantities.

  • Any personalisation details.

  • Any photographs, images or files supplied.

  • Your selected delivery option.

Before submitting your order, please carefully check all details, particularly spelling, names, dates, photographs, wording and design choices.

When placing an order, you will be required to acknowledge that your order carries an obligation to pay.

After receiving your order, we will normally send an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that we have accepted it.

Your order will be accepted when we either send a confirmation of acceptance or dispatch email. 

We reserve the right to decline an order where there is a legitimate reason, including a genuine pricing error, product unavailability or an inability to fulfil the order. If payment has already been taken, any amount due for a cancelled order will be refunded promptly.

6. Personalised orders and customer responsibilities

Where you purchase a personalised or customised product, you are responsible for providing the correct personalisation information.

Please carefully check all information before submitting your order.

This includes:

  • Spelling and punctuation.

  • Names and initials.

  • Dates and numbers.

  • Photographs and image quality.

  • Colours and design selections.

  • Custom wording and messages.

  • Any other information specific to your order.

Once you have submitted personalisation details, we will manufacture the product in accordance with the approved design and the details supplied.

Please note that:

  • We are not responsible for errors in information supplied incorrectly by you where we have reproduced that information accurately.

  • We are not responsible for image quality limitations arising from poor-quality or unsuitable photographs supplied by you, provided we have not misrepresented the expected result.

  • We will not knowingly make changes to your personalisation without your agreement.

  • If we make an error or the finished product does not match the agreed specification, your statutory rights will apply.

7. Changes and cancellations of orders

If you wish to amend an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes, provided production or preparation has not progressed too far.

For personalised or made-to-order products, production may begin shortly after an order is accepted.

Where a customer requests cancellation of a personalised order, we will consider the stage of production and any applicable legal rights.

The statutory 14-day cancellation right does not normally apply to goods made to the customer’s specifications or clearly personalised.

However, this does not remove any rights you may have where goods are faulty, damaged, misdescribed or otherwise fail to comply with the contract.

For standard goods that are eligible for cancellation, the cancellation rights set out in Section 10 apply.

Any agreed cancellation and refund will be handled in accordance with applicable consumer law.

8. Prices and payment

All product prices will be displayed on our website.

Prices will be shown in pounds sterling (£).

Any delivery charges or additional costs will be clearly displayed before you complete your order.

We accept credit and debit cards via Stripe – an secure online payment gateway. 

Cards we accept include Master Card, Visa, Visa Delta, Visa Electron and American Express.

To find out more about Stripe and its security, please visit this page.

Payment must be completed before an order is processed unless otherwise agreed.

We reserve the right to correct genuine pricing errors. If an error is identified after an order has been placed, we will contact you before proceeding and will not charge an increased price without your agreement.

This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, Me & My Friend Designs Ltd reserves the right to decline orders for bulk or high value purchases.

9. Production and dispatch times

Our products may be manufactured, prepared or personalised after an order has been placed.

Estimated production and dispatch times will be stated on the relevant product page or communicated during the ordering process.

Please note:

  • Production times are estimates unless expressly agreed as guaranteed.

  • Personalised orders may require additional preparation or production time.

  • Delays may occasionally occur due to circumstances affecting production or delivery.

  • We will notify you of any significant delay where reasonably possible.

We will deliver goods within 30 days unless a different delivery period has been expressly agreed with you.

If we are unable to deliver within the agreed period, you may have rights to terminate the contract and obtain a refund under applicable consumer law.

10. Your right to cancel standard online orders

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have the right to cancel an online purchase of standard goods within 14 days after receiving the goods.

You do not need to provide a reason for cancelling.

If you wish to exercise this right:

  1. Notify us within 14 days of receiving the goods.

  2. Return the goods within a further 14 days after notifying us.

  3. Return the goods in accordance with the instructions we provide.

You may inspect goods in the same way you would reasonably be able to inspect them in a shop.

You may be responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Unless we have agreed to pay the return costs, you will be responsible for the direct cost of returning goods when exercising your change-of-mind cancellation right, provided we informed you of this before purchase.

Where a valid cancellation is exercised, we will refund:

  • The price paid for the goods.

  • The cost of standard delivery originally paid.

If you selected a more expensive delivery option, we are only required to refund the equivalent cost of our least expensive standard delivery option.

We will make the refund within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first.

Refunds will normally be made using the original payment method.

11. Exceptions to the right to cancel – personalised and bespoke goods

The usual 14-day change-of-mind cancellation right does not apply to certain goods under Regulation 28 of the Consumer Contracts Regulations 2013.

This includes goods:

  • Made to your specifications.

  • Clearly personalised for you.

Examples may include products featuring your name, photograph, individually selected wording, bespoke designs or other customer-specific details.

Where a product falls within this statutory exception, you cannot normally cancel the order simply because you have changed your mind, no longer want the item or have decided that you do not like the finished design.

This exception applies only where the goods genuinely meet the legal definition of made to the consumer’s specifications or clearly personalised.

It does not automatically apply to every product that is manufactured after an order is placed.

Important: This exception does not affect your statutory rights in relation to faulty, damaged, misdescribed or incorrectly manufactured goods.

12. Faulty, damaged or incorrect goods

We want you to be satisfied with your purchase.

All products supplied by us must comply with the Consumer Rights Act 2015.

This means goods must be:

  • Of satisfactory quality.

  • Fit for their intended purpose.

  • As described.

  • Consistent with any agreed specification.

If your goods arrive damaged, are faulty, are incorrect or do not match the agreed description or personalisation, please contact us at debbie@meandmyfriend.com

Please provide:

  • Your order number.

  • A description of the problem.

  • Photographs where relevant.

  • Any other information reasonably needed to investigate the issue.

Where goods do not comply with the contract, you may be entitled to the remedies provided by the Consumer Rights Act 2015.

These may include:

The short-term right to reject

You generally have 30 days from delivery to reject goods that do not conform to the contract and receive a refund.

Repair or replacement

After the short-term rejection period, you may generally be entitled to a repair or replacement where the goods do not conform to the contract.

Price reduction or final right to reject

Where the statutory conditions are met, you may be entitled to a price reduction or final rejection and refund.

These rights apply to personalised and made-to-order goods as well as standard products.

Nothing in these Terms and Conditions limits or excludes your statutory rights.

13. Returns procedure

Before returning any goods, please contact us using the following details:

Email: debbie@meandmyfriend.com

Address: 25, Cornflower Way, Rushwick, Worcester, WR2 5XP

Please include your order number and explain whether the return relates to:

  • A change-of-mind cancellation.

  • A faulty or damaged product.

  • An incorrect product.

  • A personalisation or manufacturing error.

We will explain the appropriate return procedure.

Where goods are faulty, damaged or do not conform to the contract, we will meet any reasonable return costs required by law.

Please do not dispose of faulty or damaged goods before contacting us, unless they present a safety risk.

This section does not restrict your statutory rights.

14. Delivery and responsibility for goods

We deliver to the locations stated on our website.

Available delivery methods, estimated delivery times and delivery charges will be displayed during checkout.

You are responsible for providing an accurate delivery address.

If an order cannot be delivered because incorrect information has been supplied, please contact us so that we can discuss the available options.

Responsibility for the goods passes to you when you, or a person identified by you to receive the goods, takes physical possession of them.

If you arrange your own carrier independently of the delivery options we offer, responsibility may pass when the goods are handed to that carrier, where permitted by law.

We are responsible for ensuring that goods are delivered in accordance with the agreed delivery arrangements.

15. Intellectual property and customer-supplied content

All content on our website, including photographs, product designs, logos, graphics, text and other materials, belongs to us or our relevant licensors unless otherwise stated.

You must not reproduce, distribute or commercially use our intellectual property without prior written permission.

Where you upload or supply photographs, images, logos, text or other content for personalisation, you confirm that you own the content or have permission to use it for the purpose of fulfilling your order.

You grant us permission to use the supplied content solely as reasonably necessary to produce, personalise and fulfil your order.

We will not use customer-supplied personal photographs or designs for marketing or promotional purposes without your separate permission.

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Me & My Friend Designs Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Me & My Friend Designs Ltd owns the copyright in all materials on this site.

Trademarks

All trademarks that appear on this site are the property of their respective owners.

16. Privacy and personal information

We collect and process customer information to manage orders, process payments, manufacture products, arrange delivery and provide customer support.

We handle personal information in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.

Further details about how we collect, use, store and protect personal information are available in our Privacy Policy which can be found here.

 

17. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

This includes liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of your statutory consumer rights.

  • Any other liability that cannot legally be excluded or limited.

Subject to the above, we will only be responsible for losses that are reasonably foreseeable as a result of our breach of these Terms and Conditions or failure to exercise reasonable care and skill where applicable.

We are not responsible for losses that arise solely from incorrect information or materials supplied by you, where we have accurately followed your instructions and have otherwise complied with our legal obligations.

Nothing in this section affects any rights or remedies available to you under consumer protection legislation.

18. Events outside our reasonable control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, such as severe weather, natural disasters, significant transport disruption, fire, industrial action or interruptions to essential services.

Where such circumstances affect an order, we will take reasonable steps to minimise disruption and keep you informed.

This provision does not remove any statutory rights you may have, including rights to cancel where the law permits.

19. Complaints and customer service

If you have a complaint or concern about an order, please contact us:

Email: debbie@meandmyfriend.com

Postal address: 25, Cornflower Way, Rushwick, Worcester, WR2 5XP

We aim to respond to customer enquiries within three working days.

We will investigate complaints fairly and seek to resolve any issues as promptly as reasonably possible.

20. Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time.

The version applicable to your purchase will normally be the version in force when your order is placed and accepted.

Any changes will be published on our website with an updated revision date.

Changes will not retrospectively remove rights or alter an existing contract without your agreement or another lawful basis.

21. Governing law and jurisdiction

These Terms and Conditions are governed by the laws applicable in England & Wales.

If you are a consumer, you will retain any mandatory legal protections and rights available to you under the laws applicable to your place of residence.

Nothing in this section prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer law.

22. Your statutory rights

These Terms and Conditions do not affect your statutory rights as a consumer.

In particular, nothing in these Terms and Conditions excludes or limits rights available under:

  • Consumer Rights Act 2015.

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • Other applicable UK consumer protection legislation.

If you have any questions about these Terms and Conditions, please contact us using the details provided in Section 1.